Server upgrade in progress
Dec 9, 13:25 ESTCompleted - The scheduled maintenance has been completed.Dec 9, 13:09 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 9, 13:08...
View ArticlePartial delays in delivering CKR and CKR+
Dec 12, 12:45 ESTResolved - This incident has been resolved.Dec 12, 10:51 ESTMonitoring - A fix has been implemented. New reports are all being delivered within SLA, and pending reports should be...
View ArticleUpgrade to new Account Management Platform
Dec 13, 05:00 ESTCompleted - The scheduled maintenance has been completed.Dec 13, 00:06 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 12,...
View ArticleDelay in delivering Brazil reports
Dec 19, 11:30 ESTResolved - One of our Data Partners (Serasa) experienced an outage, which impacted the delivery of some of our reports. Once service was restored, all pending reports were delivered...
View ArticleReport orders not displaying on CIAL360
Feb 1, 15:27 ESTResolved - This ticket is resolved. Please contact support if you are experiencing any unexpected platform behavior.Jan 30, 14:00 ESTMonitoring - The fix has been applied. Recent orders...
View ArticleAdding servers to an internal service
Mar 21, 17:15 EDTCompleted - The scheduled maintenance has been completed.Mar 21, 13:03 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 21,...
View ArticleReports of platform instability
Mar 22, 16:12 EDTResolved - The issue was solved. Please if you're still facing issues, clean your caches, close C360 tabs, go to https://360.cialdnb.com, log in to your account, and try again.O...
View ArticleReports of platform instability
Mar 23, 09:32 EDTResolved - The fix has been implemented, and our services are operational now. Thank you for your patience!A correção foi implementada, e nossos serviços estão operacionais agora....
View ArticleReports of platform instability
Mar 23, 15:01 EDTResolved - The fix has been implemented, and our services are operational now. Thank you for your patience!A correção foi implementada, e nossos serviços estão operacionais agora....
View ArticleReports of platform instability
Apr 28, 16:16 EDTResolved - Deliveries are normally running now.We appreciate your patience!As entregas estão funcionando normalmente agora.Agradecemos sua paciência!Las entregas están operando...
View ArticleReports of platform instability
May 11, 12:08 EDTResolved - ENDear customer, We have solved the issue that impacted the ordering of reports created through the decision engine.Thanks for your patience! PT-BR Caro cliente,Resolvemos o...
View ArticleReports of platform instability
Jun 13, 07:52 EDTResolved - The issue has been resolved and service has been fully restored.Thank you for your patience!O problema foi resolvido e o serviço foi totalmente restaurado.Obrigado pela sua...
View ArticleReports of platform instability
Jul 3, 14:43 EDTResolved - PT-BRUm ajuste foi implementado e estamos monitorando o funcionamento. Todos os serviços estão acessíveis novamente, obrigado por sua paciência!EN-USA fix has been...
View ArticleCIAL360 profile view error for some customers
Jul 31, 20:45 EDTResolved - This incident has been resolved.Jul 31, 19:51 EDTIdentified - We have identified the source of the issue as a database under high load, and are initiating a resource...
View ArticleReports of platform instability
Aug 15, 12:44 EDTResolved - This incident has been resolved.Aug 15, 12:04 EDTMonitoring - The services are up and we are monitoring the pending cases.Os serviços estão operacionais e estamos...
View ArticleReports of platform instability
Sep 5, 19:41 EDTResolved - En:The services are up and the cases were delivered.Pt-BR:Os serviços estão operacionais e os casos foram entregues.Es:Los servicios están operativos y los casos han sido...
View ArticlePartial delays in delivering CKR and CKR+
Sep 6, 14:08 EDTResolved - EnNew reports are all being delivered within SLA, and pending reports should be delivered shortly. All report orders were received and processed.Pt-BRNovos relatórios estão...
View ArticlePartial delays in delivering CKR and CKR+
Sep 12, 16:32 EDTResolved - EnNew reports are all being delivered within SLA, and pending reports should be delivered.Pt-BRNovos relatórios estão sendo entregues dentro do SLA e os relatórios pendentes...
View ArticlePartial delays in delivering CKR and CKR+
Sep 19, 08:12 EDTResolved - EnNew reports are all being delivered within SLA, and pending reports should be delivered.Pt-BRNovos relatórios estão sendo entregues dentro do SLA e os relatórios pendentes...
View ArticleA subset of customers cannot access the CIAL360 web app
Oct 10, 09:11 EDTResolved - EN-USA fix has been implemented, and the platform should be accessible to all clients.PT-BRUma correção foi implementada e a plataforma deve estar acessível a todos os...
View Article